Effective date: 23 September 2026
These terms apply to journeys booked with Stirling Freddy’s Cabs Ltd by phone, website, app, email or message. Please read the fare and any special conditions given when you book.
- Bookings - A request for a quote or a submitted booking request does not confirm a journey. Your booking is confirmed only when we expressly accept it and provide confirmation. Please check the pickup address, date, time, destination, passenger count and luggage details, and tell us promptly about any mistake. Bookings are subject to vehicle and driver availability. If your plans change, contact us as soon as possible.
- Fares and payment - We will tell you whether your journey has an agreed fixed price or will be charged under the applicable taxi fare arrangements. Any known extras, such as parking, tolls or additional stops, will be explained before you confirm the booking. Changes you request after confirmation may change the fare; we will explain the revised price before proceeding where practicable. Payment is due by the method and at the time agreed when booking. If prepayment is required, the booking is secured only when the required payment has been received and we have confirmed the journey.
- Cancellations and refunds - Please cancel by contacting us directly. If a cancellation charge applies, we will tell you the policy before you confirm the booking. Any charge will reflect the circumstances, including reasonable costs already incurred and whether we can rebook the vehicle. We will not automatically retain the whole fare for every cancellation. If we cancel a prepaid journey and cannot provide a suitable alternative that you accept, we will refund the amount paid for the journey. These terms do not affect your statutory rights. Government guidance says cancellation terms and retained advance payments must be fair.
- Pickup, waiting time and delays - Please be ready at the agreed pickup point at the agreed time and keep your phone available. Tell us promptly if you cannot locate your driver. Waiting time or parking charges may apply where these were explained at booking or agreed when circumstances change. For airport collections, please provide the correct flight number and tell us about changes you become aware of. Flight tracking does not guarantee that a driver can wait indefinitely. We will communicate any additional waiting or parking cost where practicable. Journey times are estimates. Traffic, weather, road closures and other circumstances may affect arrival times. We will provide the service with reasonable care and skill, but customers should allow sufficient time for flights, appointments and connections. The Consumer Rights Act protects the right to a service performed with reasonable care and skill.
- Passengers, luggage and safety - Tell us before booking if you need a child seat, wheelchair accessible vehicle, additional space or help with luggage so we can confirm what is available. Passengers must wear seat belts where required by law and follow reasonable safety instructions from the driver. The number of passengers and amount of luggage must fit safely within the licensed vehicle’s capacity. Drivers may decline to start or continue a journey where a passenger’s behaviour creates a genuine safety risk.
- Assistance dogs and other animals - We welcome passengers travelling with assistance dogs and will not charge extra for an assistance dog. Please mention any other animal when requesting a booking so we can confirm whether it can be accommodated. The law protects disabled passengers travelling with assistance dogs.
- Soiling or damage - Passengers are responsible for deliberate damage and for reasonable cleaning costs caused by significant soiling beyond ordinary use. We will explain any charge and provide a breakdown on request.
- Lost property - Contact us as soon as possible if you think you have left an item in a vehicle. We will make reasonable efforts to help locate it. Any delivery or postage cost for returning an item will be agreed with you first.
- Complaints and contact - If something goes wrong, please contact Stirling Freddy’s Cabs Ltd with your booking details so we can investigate.
Phone: 01786 232323
Email: freddyscabs1@gmail.com
- Changes to these terms - The version provided or made available when your booking is confirmed applies to that booking. We may update these terms for future bookings.